At SneakSurf Singapore, every product we sell is carefully curated and verified for authenticity. Every product is 100% authentic and original. We uphold a strict zero-tolerance policy against counterfeit or replica goods. All items are sourced exclusively from authorized brand distributors, official regional partners, and licensed wholesalers, ensuring full legitimacy from origin to shelf.

 

Return & Exchange Policy

We currently offer a limited exchange policy under the following conditions:

• If you are not entirely satisfied with the product or sizing, we provide a one-time exchange within 7 days. Send us an email request with your order number and allow 1-2 working day/s for us to get back to you.
• All sales are final. We do not accept refunds once the order is completed.
• In the event that an item is defective or incorrectly fulfilled, an exchange or refund may be arranged strictly in-store only
• Exchanges/Refunds are only accepted if the full original packaging (including our tag) remains intact and verified by in-store staff.
• We do not offer returns or exchanges for in-store purchases, international orders and promotional items.
• All pre-order items, including those under "The Reserve", are strictly non-returnable and non-exchangeable.

We strongly recommend reviewing our size guides or contacting us if you’re unsure before placing an order.

To request an exchange due to a defect, please visit one of our retail stores with your item and proof of purchase. Our team will assess the condition and assist you on a case-by-case basis.

 

Reporting Wrong or Defective Items

If you receive an incorrect or defective item, please contact us within 3 days of receiving your order. Please include the following:

• Your order number
• Clear photos of the issue
• A short description of the issue

Our team will review and assist on a case-by-case basis.

 

Need help with your return and exchange? Reach out to contact us